We hope you will love everything that you order from us but if something isn't quite right, you have 14 days to send it back to us from the date of parcel received. 

Refund will be processed by the same method you pay if the item is out of stock or under defect condition. Unfortunately, products under "Sale" collection will not be eligible for a full refund, a store credit will be given as a gift card to your email. The gift card is valid for 6 months.  

Return by Mail: Please mail the returned package to 48 Toh Guan Road East, Enterprise Hub #05-105, Singapore 608586. Shipping cost will be borne by customers and we will not be responsible for the lost parcel. 

Return by Store: Please head down to Island Shop located at Marina Square. Find a Store here.

Exchange by Mail: Please drop an email to hello@islandshop.com.sg or +65 88005900 for further assistance and let us know which size you would like to exchange. We will reserve the item for you and you can exchange it within 3 business days upon reservation.

Exchange by Store: Please head down for an exchange at your preferred date and time. Find a Store here.